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Career Profile: Social and Community Service Managers

Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.

Salary and Outlook

According to the US Department of Labor, there are 174,200 people employed as social and community service managers in the United States. The median annual salary is $69,600. Entry level employees earn approximately $42,230 per year and senior employees earn approximately $115,800 per year.

Estimates do not include other potential benefits such as health insurance, overtime pay, or retirement benefits that may be offered by employers.

Job Duties

  • Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
  • Direct activities of professional and technical staff members and volunteers.
  • Research and analyze member or community needs to determine program directions and goals.
  • Implement and evaluate staff, volunteer, or community training programs.
  • Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.
  • Speak to community groups to explain and interpret agency purposes, programs, and policies.
  • Analyze proposed legislation, regulations, or rule changes to determine how agency services could be impacted.
  • Plan and administer budgets for programs, equipment, and support services.
  • Represent organizations in relations with governmental and media institutions.
  • Direct fundraising activities and the preparation of public relations materials.
  • Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
  • Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
  • Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
  • Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
  • Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
  • Recruit, interview, and hire or sign up volunteers and staff.

Career List

Job Outlook


Total Current Jobs:
174,200
Annual Openings:
18,300
Increase in Openings by 2030:
15%
Annual Salary Range:
$42,230 - $115,800
Education Requirements:
Bachelor's degree