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Career Profile: Office Clerks, General

Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.

Salary and Outlook

According to the US Department of Labor, there are 2,933,900 people employed as office clerks, general in the United States. The median annual salary is $35,300. Entry level employees earn approximately $22,030 per year and senior employees earn approximately $57,140 per year.

Estimates do not include other potential benefits such as health insurance, overtime pay, or retirement benefits that may be offered by employers.

Job Duties

  • Deliver messages and run errands.
  • Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
  • Complete and mail bills, contracts, policies, invoices, or checks.
  • Process and prepare documents, such as business or government forms and expense reports.
  • Monitor and direct the work of lower-level clerks.
  • Prepare meeting agendas, attend meetings, and record and transcribe minutes.
  • Train other staff members to perform work activities, such as using computer applications.
  • Count, weigh, measure, or organize materials.
  • Make travel arrangements for office personnel.
  • Troubleshoot problems involving office equipment, such as computer hardware and software.
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
  • Inventory and order materials, supplies, and services.
  • Answer telephones, direct calls, and take messages.
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
  • Compile, copy, sort, and file records of office activities, business transactions, and other activities.
  • Review files, records, and other documents to obtain information to respond to requests.
  • Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
  • Compute, record, and proofread data and other information, such as records or reports.
  • Complete work schedules, manage calendars, and arrange appointments.
  • Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.

Career List

Job Outlook


Total Current Jobs:
2,933,900
Annual Openings:
324,600
Increase in Openings by 2030:
-2%
Annual Salary Range:
$22,030 - $57,140
Education Requirements:
High school diploma