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Career Profile: First-Line Supervisors of Personal Service and Entertainment and Recreation Workers, Except Gambling Services

Supervise and coordinate activities of personal service workers.

Salary and Outlook

According to the US Department of Labor, there are 200,400 people employed as first-line supervisors of personal service and entertainment and recreation workers, except gambling services in the United States. The median annual salary is $42,000. Entry level employees earn approximately $26,620 per year and senior employees earn approximately $69,910 per year.

Estimates do not include other potential benefits such as health insurance, overtime pay, or retirement benefits that may be offered by employers.

Job Duties

  • Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
  • Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
  • Train workers in proper operational procedures and functions and explain company policies.
  • Resolve customer complaints regarding worker performance or services rendered.
  • Recruit and hire staff members.
  • Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
  • Meet with managers or other supervisors to stay informed of changes affecting operations.
  • Take disciplinary action to address performance problems.
  • Apply customer feedback to service improvement efforts.
  • Requisition necessary supplies, equipment, or services.
  • Participate in continuing education to stay abreast of industry trends and developments.
  • Inform workers about interests or special needs of specific groups.
  • Direct marketing, advertising, or other customer recruitment efforts.

Career List

Job Outlook

Total Current Jobs:
Annual Openings:
Increase in Openings by 2030:
Annual Salary Range:
$26,620 - $69,910
Education Requirements:
High school diploma