Salary and Outlook
According to the US Department of Labor, there are 200,400 people employed as first-line supervisors of personal service and entertainment and recreation workers, except gambling services in
the United States.
The median annual salary is $42,000.
Entry level employees earn approximately $26,620 per year and senior employees earn approximately $69,910
Estimates do not include other potential benefits such as health insurance, overtime pay, or retirement benefits that may be offered by employers.
- Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
- Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
- Train workers in proper operational procedures and functions and explain company policies.
- Resolve customer complaints regarding worker performance or services rendered.
- Recruit and hire staff members.
- Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
- Meet with managers or other supervisors to stay informed of changes affecting operations.
- Take disciplinary action to address performance problems.
- Apply customer feedback to service improvement efforts.
- Requisition necessary supplies, equipment, or services.
- Participate in continuing education to stay abreast of industry trends and developments.
- Inform workers about interests or special needs of specific groups.
- Direct marketing, advertising, or other customer recruitment efforts.