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Career Profile: First-Line Supervisors of Non-Retail Sales Workers

Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.

Salary and Outlook

According to the US Department of Labor, there are 376,400 people employed as first-line supervisors of non-retail sales workers in the United States. The median annual salary is $78,600. Entry level employees earn approximately $44,860 per year and senior employees earn approximately $151,790 per year.

Estimates do not include other potential benefits such as health insurance, overtime pay, or retirement benefits that may be offered by employers.

Job Duties

  • Listen to and resolve customer complaints regarding services, products, or personnel.
  • Monitor sales staff performance to ensure that goals are met.
  • Provide staff with assistance in performing difficult or complicated duties.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
  • Coordinate sales promotion activities, such as preparing merchandise displays and advertising copy.
  • Prepare rental or lease agreements, specifying charges and payment procedures for use of machinery, tools, or other items.
  • Keep records pertaining to purchases, sales, and requisitions.
  • Hire, train, and evaluate personnel.
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
  • Plan and prepare work schedules, and assign employees to specific duties.
  • Attend company meetings to exchange product information and coordinate work activities with other departments.
  • Visit retailers and sales representatives to promote products and gather information.
  • Formulate pricing policies on merchandise according to profitability requirements.
  • Prepare sales and inventory reports for management and budget departments.
  • Examine products purchased for resale or received for storage to determine product condition.
  • Examine merchandise to ensure correct pricing and display, and that it functions as advertised.
  • Analyze details of sales territories to assess their growth potential and to set quotas.
  • Inventory stock and reorder when inventories drop to specified levels.

Career List

Job Outlook


Total Current Jobs:
376,400
Annual Openings:
30,600
Increase in Openings by 2030:
-5%
Annual Salary Range:
$44,860 - $151,790
Education Requirements:
High school diploma