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Career Profile: First-Line Supervisors of Gambling Services Workers

Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.

Salary and Outlook

According to the US Department of Labor, there are 22,000 people employed as first-line supervisors of gambling services workers in the United States. The median annual salary is $50,400. Entry level employees earn approximately $28,120 per year and senior employees earn approximately $74,590 per year.

Estimates do not include other potential benefits such as health insurance, overtime pay, or retirement benefits that may be offered by employers.

Job Duties

  • Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
  • Establish policies on types of gambling offered, odds, or extension of credit.
  • Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet.
  • Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners.
  • Exchange currency for customers, converting currency into requested combinations of bills and coins.
  • Monitor stations and games and move dealers from game to game to ensure adequate staffing.
  • Clean and maintain slot machines and surrounding areas.
  • Evaluate workers' performance and prepare written performance evaluations.
  • Monitor patrons for signs of compulsive gambling, offering assistance if necessary.
  • Record, issue receipts for, and pay off bets.
  • Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.
  • Determine how many gaming tables to open each day and schedule staff accordingly.
  • Record the specifics of malfunctioning machines and document malfunctions needing repair.
  • Report customer-related incidents occurring in gaming areas to supervisors.
  • Establish and maintain banks and table limits for each game.
  • Attach "out of order" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed.
  • Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.
  • Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
  • Respond to and resolve patrons' complaints.
  • Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
  • Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
  • Monitor payment of hand-delivered jackpots to ensure promptness.
  • Greet customers and ask about the quality of service they are receiving.
  • Perform paperwork required for monetary transactions.
  • Explain and interpret house rules, such as game rules or betting limits, for patrons.
  • Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
  • Reset slot machines after payoffs.
  • Answer patrons' questions about gaming machine functions and payouts.

Career List

Job Outlook


Total Current Jobs:
22,000
Annual Openings:
3,000
Increase in Openings by 2030:
21%
Annual Salary Range:
$28,120 - $74,590
Education Requirements:
High school diploma