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Career Profile: Concierges

Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.

Salary and Outlook

According to the US Department of Labor, there are 37,100 people employed as concierges in the United States. The median annual salary is $32,400. Entry level employees earn approximately $23,440 per year and senior employees earn approximately $52,020 per year.

Estimates do not include other potential benefits such as health insurance, overtime pay, or retirement benefits that may be offered by employers.

Job Duties

  • Order flowers for guests.
  • Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
  • Receive, store, or deliver luggage or mail.
  • Provide directions to guests.
  • Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
  • Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
  • Make travel arrangements for sightseeing or other tours.
  • Provide business services for guests, such as sending or receiving faxes or shipping packages.
  • Arrange childcare services for guests.
  • Pick up and deliver items or run errands for guests.
  • Plan special events, parties, or meetings, which may include booking musicians or celebrities.
  • Perform office duties on a temporary basis when needed.
  • Arrange for interpreters or translators when patrons require such services.
  • Arrange for the replacement of items lost by travelers.
  • Provide food and beverage services to guests.
  • Clean and tidy hotel lounge.

Career List

Job Outlook


Total Current Jobs:
37,100
Annual Openings:
6,000
Increase in Openings by 2030:
20%
Annual Salary Range:
$23,440 - $52,020
Education Requirements:
High school diploma